Return & Refunds

Return and Refund Policy

We want you to be completely satisfied with your purchase from Cindy Equip. If for any reason you are not satisfied, please read our Return and Refund Policy below for details on how we handle returns and refunds.

1. Return Eligibility

  • Returns are accepted only if the product is damaged or defective upon receipt.
  • To be eligible for a return, the product must be unused, in the same condition that you received it, and in its original packaging.
  • No returns will be accepted for products that have been used or opened, unless the item is defective.

2. Requesting a Return

  • If your product arrives damaged or defective, please contact us within [Insert timeframe, e.g., 7 days] of receiving your order.
  • To initiate a return, please email us at [email protected] with your order number and a description of the issue. Include photos of the damaged or defective item to help us process your return efficiently.

3. Refund Process

  • Once we receive the returned product, we will inspect it to confirm it meets our return criteria (damaged or defective).
  • If the return is approved, a refund will be issued as Cash on Delivery (COD) on your next purchase or a store credit, depending on your preference.
  • Please note that we only issue refunds in cash, and all refunds are processed only for future purchases through the COD payment method.

4. Return Shipping Costs

  • If your return is due to a mistake on our part (e.g., wrong or damaged item), we will cover the return shipping costs.
  • If you are returning a product for any other reason, you will be responsible for the return shipping costs.

5. Non-Returnable Items

  • Certain items are not eligible for return, including:
    • Products that have been used or opened (unless defective).
    • Products not purchased directly from Cindy Equip (e.g., third-party sellers).

6. Exchanges

  • We do not offer direct exchanges at this time. If you would like a different item, you must return the original item as per our return policy and place a new order.

7. Contact Us For any questions or concerns regarding our Return and Refund Policy, please contact us at [email protected]. We are happy to assist you!